NCM Partner Ticketing System
NCM will submit tickets for everything that we request via email and SharePoint today. Tickets submitted by NCM will also be sent directly to your email associated with your account. You can reply in email if you prefer. Those email replies will be added to the chain in the ticket and will continue to be available for reference in the portal if needed.
URL: https://digitalhd.ncm.com/support/home
Once logged in, you will see the below home screen. 
You will be spending most of your time within the Tickets tab.
View All tickets, Open or Pending, Resolved or Closed. 
Sort tickets by: Date Created, Last Modified, Priority, Status
To details of the ticket, click on the ticket to view details
See the communication thread in the ticket as well as attachments
Click to reply to the ticket to add additional information
NCM Definitions:
- Campaign Launch – New campaign launching on your platform
- Campaign Performance – Delivery or performance concerns
- Campaign Revision – Revision to a campaign that has launched or will be launching
- Creative Review – Review of creative to ensure approval for upcoming campaign or proposal
- Reporting Request – Reporting on a campaign or custom report that NCM does not have access to pull
- Exception Request – A request of an advertiser, creative, impression amount, SOV, etc. that is beyond our agreed upon contract
- Inventory Check – Confirming inventory is available at a location(s) if NCM does not have access or have question on available inventory numbers
- Technical Issue – Screens not working properly, or other technical items
- Other – Any requests that do not fit in any of the categories above
NCM Partner can also submit tickets through to the NCM Team
- Technical Issue- Screens that are not operating but are part of a campaign
- Updated Location List – Monthly updates to locations provided to NCM on a Scheduled basis (varies by partner)
- Other – Any requests of the NCM Team that do not fit in any of the categories above